SHIPPING & RETURNS
Everything you need to know about order processing, delivery, returns, and order concerns.
SHIPPING
Please allow 3–7 business days for your order to be processed before shipment. Processing time does not include weekends, holidays, or carrier transit time.
Once your order ships, tracking information will be sent using the contact information provided at checkout.
During launches, sales, holidays, or periods of high order volume, processing may take longer.
Please review your shipping address carefully before placing your order. Haus of Tee cannot guarantee that an address can be changed after an order has been submitted.
TRACKING & DELIVERY
Customers are responsible for monitoring their tracking information and providing a secure delivery location.
Packages marked as delivered by the carrier are considered delivered. If a package cannot be located, customers should check the delivery area, contact household members or neighbors, and contact the shipping carrier.
Haus of Tee is not responsible for packages lost or stolen after confirmed delivery, but we will assist with available carrier information when possible.
DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ORDERS
Please inspect your order immediately after delivery.
Damaged, defective, missing, or incorrect items must be reported through the Haus of Tee Contact Us form within 48 hours of delivery.
Customers must include their order number and clear photographs of the item, packaging, and shipping label.
Claims submitted without supporting photographs or after the 48-hour period may not qualify for replacement or resolution.
RETURNS
Eligible items may be returned within 14 days of confirmed delivery.
To qualify for a return, merchandise must be unused, unworn, unwashed, unaltered, in its original condition, and returned in its original packaging with tags or seals intact.
Proof of purchase is required.
All returns require prior approval. Items returned without authorization may be refused.
NONRETURNABLE ITEMS
For hygiene, safety, and product-integrity reasons, the following items are final sale and cannot be returned or exchanged: Tie-on waist beads, Earrings, Opened, used, or tested fragrance products, Opened or used beauty and personal-care products, Personalized or custom items, Gift cards, Clearance and final-sale merchandise, Items damaged through wear, misuse, improper handling, or failure to follow care instructions. Any product-specific return restriction shown on a product page also applies.
RETURN SHIPPING
Customers are responsible for return-shipping costs unless the return is caused by an error from Haus of Tee or the item arrived damaged or defective.
Original shipping charges are nonrefundable.
Haus of Tee is not responsible for return packages lost in transit. Customers should use a trackable shipping service and keep their shipping receipt.
REFUNDS
Approved returns will be inspected after they are received.
Once approved, refunds will be issued to the original payment method.
Additional processing time may be required for the customer’s bank or payment provider to post the refund.
Items that do not meet the return requirements may be denied and returned to the customer at the customer’s expense.
EXCHANGES
Direct exchanges are not guaranteed because inventory may be limited.
For eligible items, customers may return the original purchase according to this policy and place a new order for the preferred item.
ORDER CHANGES & CANCELLATIONS
Orders begin processing shortly after they are placed.
Requests to change or cancel an order are not guaranteed.
Once an order has been processed or shipped, it cannot be canceled or modified.
NEED HELP?
To request a return or report an order concern, customers should use the Contact Us form on the Support page.